See if you have enough points for this item. Sign in. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. The contents include the complete model itself, formatted for quick reference.
CMMI for services - CERN Document Server
Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers. The authors provide robust information about service concepts, including a discussion of lifecycles in service environments; outline how to start using CMMI-SVC; explore how to achieve process improvements that last; and offer insights into the relationships among process areas.
Part Two describes generic goals and practices, and then details the complete set of twenty-four CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym and are tabbed for easy reference. Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement.
Project Management Institute. Cynthia Snyder Stackpole. Ivanka Menken. David Hinde. Charles Duncan. William Manning. Business Process Change. Paul Harmon. Thomas Wuttke.
Useful Books on CMMI
Vince Pultorak. Joseph Phillips. PMP Exam Cram. Michael G.
- Curse of the Sacred Wolf (The Assassination Race series Book 2);
- Gendering Addiction: The Politics of Drug Treatment in a Neurochemical World.
- Online PR and Social Media for Experts, Authors, Consultants, and Speakers, 5th Ed.: Develop your Reputation, Get Found, and Attract a Following.
- Ancient Aliens on the Moon.
- Get A Copy.
Paul Holdbrook. Mastering Software Project Management. Murali Chemuturi. Internal Audit. David Coderre. Effective Software Project Management. Robert K. Lance Hayden.
Join Kobo & start eReading today
Project Management for Healthcare Information Technology. Scott Coplan. Business Analysis for Practitioners. Executing Data Quality Projects.
- CMMI for Services — CMMI-SVC.
- America: Truth vs. Illusions of Grandeur.
- Interview and Book Excerpt: CMMI for Services.
Danette McGilvray. Markus Mueller. Decision Management Systems. James Taylor. TPI next. Marcel van Oosterwijk. David Loshin. Ecommerce Analytics. Judah Phillips. CMMI for Development. Mary Beth Chrissis. Martin Roman. Helen Morris. Hasnain Rizvi. Huge Savings Item! Free Shipping Included! Limited time offer. Offer valid only while supplies last.
By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. Have questions about this item, or would like to inquire about a custom or bulk order?
Your email address will never be sold or distributed to a third party for any reason.
Due to the high volume of feedback, we are unable to respond to individual comments. Sorry, but we can't respond to individual comments. Recent searches Clear All. Update Location. If you want NextDay, we can save the other items for later. Yes—Save my other items for later. No—I want to keep shopping. Order by , and we can deliver your NextDay items by.
- capability maturity model.
- Warum ist die Banane krumm?: Vorlesegeschichten für neugierige Kinder (German Edition).
- Feminist Mysticism and Images of God.
In your cart, save the other item s for later in order to get NextDay delivery. We moved your item s to Saved for Later. There was a problem with saving your item s for later.
You can go to cart and save for later there. Report incorrect product info or prohibited items. Eileen Forrester. Walmart Out of stock.
Related CMMI for Services: Guidelines for Superior Service (SEI Series in Software Engineering)
Copyright 2019 - All Right Reserved