CMMI for Services: Guidelines for Superior Service (SEI Series in Software Engineering)


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See if you have enough points for this item. Sign in. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. The contents include the complete model itself, formatted for quick reference.

CMMI for services - CERN Document Server

Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers. The authors provide robust information about service concepts, including a discussion of lifecycles in service environments; outline how to start using CMMI-SVC; explore how to achieve process improvements that last; and offer insights into the relationships among process areas.

Part Two describes generic goals and practices, and then details the complete set of twenty-four CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym and are tabbed for easy reference. Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement.

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By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. Have questions about this item, or would like to inquire about a custom or bulk order?

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    CMMI for Services: Guidelines for Superior Service (SEI Series in Software Engineering) CMMI for Services: Guidelines for Superior Service (SEI Series in Software Engineering)
    CMMI for Services: Guidelines for Superior Service (SEI Series in Software Engineering) CMMI for Services: Guidelines for Superior Service (SEI Series in Software Engineering)
    CMMI for Services: Guidelines for Superior Service (SEI Series in Software Engineering) CMMI for Services: Guidelines for Superior Service (SEI Series in Software Engineering)
    CMMI for Services: Guidelines for Superior Service (SEI Series in Software Engineering) CMMI for Services: Guidelines for Superior Service (SEI Series in Software Engineering)
    CMMI for Services: Guidelines for Superior Service (SEI Series in Software Engineering) CMMI for Services: Guidelines for Superior Service (SEI Series in Software Engineering)

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